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FAQ

• Do I need to set up an account to place an order?
• I’ve forgotten my password – What should I do?
• How do I make a purchase?
• Can I change or amend my order once it has been placed?
• How do I exchange an item?
• How do I return an item?
• Will I be refunded the full value of my order?
• Is my personal information kept private?
• Will THECONCEPTDRESSER have seasonal sales?
• Do I have to pay duty and import charges?
• How do I contact customer service?
• How do I know if an item is in stock?
• What if an item is out of stock?
• What payment methods does MELIJOE accept?
• Is it safe to use my credit card online at THECONCEPTDRESSER?
• How will I know if you have received my order?
• How long does delivery take, and how much will it cost?
• I paid with a credit card, and my card was declined. What happened?

Do I need to set up an account to place an order?

Yes, THECONCEPTDRESSER invites all customers to set up an account free of charge before placing your order.

I’ve forgotten my password – What should I do?

For a forgotten Password click , when signing into your account, on forgotten pass word, and the relevant information will be sent to your email address.

How do I make a purchase?

Making a purchase is easy. Simply click on the desired item, choose a size, and click “add to shopping bag”. When the prompter pops up, your item has been placed in your basket. Either continue your shopping, or click on “submit my order” to check out.
When checking out, please note that you will be asked to sign into your THECONCEPTDRESSER account. Simply enter your email and password if you are an existing customer, or create a new account, free of charge. Your items will not be lost when creating a new account.

Can I change or amend my order once it has been placed?

Unfortunately we are unable to amend an order that has already been confirmed.
For example we are unable to add/remove items that have already been processed. Also where applicable we are unable to add credit notes or free shipping if this has not been activated by you, on the payment screen when ordering.
If you made an error in your shipping address, please contact our customer service: Some carriers agree to make a change, under certain conditions and in the delivery status of your package.
Please note you have 14 days from the receipt of your items in which to change your mind. Please refer to Returns & Exchanges section.

How do I exchange an item?

THECONCEPTDRESSER is unable to directly exchange an item at the time of processing your return. If you wish to exchange an item, we ask that you request a credit note in the first instance and once processed place a new order on our site for the item you require (subject to availability). Please also see Returns & Exchanges.

How do I return an item?

Please see Returns & Exchanges.

Will I be refunded the full value of my order?

Please see Returns & Exchanges.

Is my personal information kept private?

We guarantee that the information that you provide us will remain confidential. The treatment of your personal information is subject to the French Data Protection Act no 78-18, of 6th January 1978.
The management of your email addresses and automated processing of your details has been declared to the CNIL (French data protection authority) under the number 1735188 v O.

Will THECONCEPTDRESSER.COM have seasonal sales?

THECONCEPTDRESSER does participate in seasonal sales. Make sure you are subscribed to our newsletter by clicking here in order to stay up-to-date with the latest discounts and many more news.

Do I have to pay duty and import charges?

Please see Tax and Duties under Delivery Times and Costs.

How do I contact customer services?

You can email us 24 hours at: care@theconceptdresser.com
Customer advisors can be reached from 9 am to 6 pm, local French time.
• France: +33 7 82 57 97 47

How do I know if an item is in stock?

An item is in stock if you are able to place that particular item in your shopping bag. If the selected size is greyed out, the item is no longer in stock in that particular size, and you will be unable to place the item in your shopping bag.

What if an item is out of stock?

THECONCEPTDRESSER does not re-stock seasonal collections. We invite you to browse similar styles for an appropriate replacement article.

What payment methods does THECONCEPTDRESSER.COM accept?

We gladly accept payments by visa or MasterCard, as well as payments via Paypal

Is it safe to use my credit card online at THECONCEPTDRESSER?

All payments are processed using CM-CIC payment, a leading French bank online secure payment gateway. Payments are 100% private and secure. All your information is protected behind encryption technology known as Secure Socket Layer (SSL). Once the order has been received you will receive an automated email, which shows the details of your purchase.
Whenever you see a padlock symbol on your page (top corners) or when your address begins with https: it means that SSL is enabled and protecting your data.

How will I know if you have received my order?

When you have successfully placed your order you will receive a confirmation email. You will also receive an email with your purchase tracking number for you to follow your parcel progress.

How long does delivery take, and how much will it cost?

Delivery time depends on the final shipping destination. To learn more about your country’s delivery time, please see Delivery Times & Costs section. You will find in this section all options and charges for your destination.

I paid with a credit card, and my card was declined. What happened?

If your Credit Card has been declined, it could be for a number of reasons:
• You mistyped your number.
• You have mistyped the expiration date or the security code (CVV).
• The name and address does not match the address your bank has on file for you.
• Your bank has refused the payment for security reasons.
• There are not enough funds in your account to cover the payment.
Please contact your credit card provider or bank for more detailed information as to why your payment was refused. We invite you to contact us after in the event that the bank is unable to provide you with a sufficient answer.